‘Scorebuddy has made Permanent TSB’s quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results. The in-depth, accessible reports provide us with genuinely insightful data which we use to improve performance across multiple areas of the business,’ – Amy Breen, business Assurance Senior Manager, Permanent TSB

Amy Breen, Business Assurance Senior Manager, Permanent TSB