IMPROVE PASSENGER LOYALTY AND OPERATIONAL EFFICIENCY
Flightbuddy is a passenger communications platform that automatically alerts passengers of flight delays, cancellations or diversions in multiple languages via Push Notifications,\ SMS and email. Cloud based, it uses real-time flight data easily integrating with the airline booking system. Flightbuddy is secure reliable and scaled for mass disruptions.
Flightbuddy doesn’t just inform passengers with timely accurate disruption information, ground operations, air and cabin crew and the team in flight operations need to be armed with the same information to coordinate and avoid conflicting messages. Using SMS, Email and mobile dashboards, the whole team is equipped with accurate delay information ‘in the hand’ allowing them to organise, react and serve the passenger seamlessly.
Flightbuddy’s integrated claims management portal significantly reduces the cost of triaging and processing passenger claims which have dramatically increased under passenger rights regulations globally.
Reduce Staff
Costs
Flightbuddy automatically identifies the passengers that are required by EU261 to be notfied allowing service staff to focus on other tasks.
Reduce EU261
Risk
Flightbuddy not only alerts relevant passengers, it also stores all logs and alerts by passenger to support your case.
Increase Brand
Loyalty
Keep your passengers informed with accurate proactive information on flight delays, snap strikes or weather disruptions.
Inform
Ground ops
Automatically alert duty managers and handlers at affected airports, increasing efficiency and ensuring your passengers receive a better service.
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