Archives

9
Oct

Scorebuddy showcased at the Call Centre Expo 2013

Europe’s number 1 Call Centre Expo 2013 was hosted in London’s National Olympia last week where visitors were treated to scorebuddy’s colourful display.  Scorebuddy’s demonstration area was constantly buzzing over the two days with over fifty live demos, numerous sign-ups for free trials as well some customers calling in to say hello. Scorebuddy was delighted …

30
Sep

Scorebuddy at Call Center Expo 2013

On the 2nd and 3rd of Oct one of Europe’s largest call center events takes place in London, Sentient will be exhibiting scorebuddy and officially launching the newest add-on module, Agent Insight. Designed to give agents more immediate feedback on their performance and progress, initial client feedback is that this will increase average quality and …

10
Sep

New Release of Analytics for Scorebuddy

Analytics 1.5 went live on the 14th August with a host of new reports and featurettes. The reorganised navigation makes it easier to select reports and backtrack. Based on user feedback 10 new reports have been created to help analysts track the overall quality and focus on the root cause of issues. Analytics now provides …