Enterprise Product Suite
Developed and evolved over a period of time Sentient offers a suite of enterprise products focused on automating or optimising customer interactions and gathering data to manage quality. The Hosted IVR platform automates card payments, telephone surveys and flight information. Scorebuddy, our award winning QA solution, makes it easy to measure adherence to quality goals. Flightbuddy, our automated passenger alert solution is in use with Europe’s largest airline, Ryanair to meet EU261 obligations and keep passengers informed. All our services are delivered via our private or Amazon cloud platforms. These platforms are of the highest standard, monitored 24 x 7. The architecture uses fault tolerant servers together with carefully designed business continuity architecture to deliver 99.999% availability.