Intelligent Messaging

Intelligent Messaging

Interactive Outbound Messaging 

An online suite of Interactive Outbound Messaging services that enable you to communicate with customers via SMS or email. The service is typically used for appointment reminders, gathering meter readings, survey invites and in support of credit control.


Being proactive with information gives customers a better service and makes sure your call centre agents are dealing with customers who have chosen to take action and need a live dialogue. Each message can be customised with specific customer details such as name, shipment or invoice numbers, times, dates or other data. Sentient Intelligent Messaging is provides a control panel that clients use to design and schedule campaigns.

Service Type: Secure bulk messaging
Client: Firmus Energy, Bord Gais
Release Date: Jan 10, 2011
Keywords: SMS, Interactive, Automated

  • Competative SMS rates
  • PCI certified private cloud infrastructure
  • Only approved SMS routes are used
  • Global Reach
  • Multiple SMS gateways to provide resiliance and capacity