Category Product

30
Sep

Scorebuddy at Call Center Expo 2013

On the 2nd and 3rd of Oct one of Europe’s largest call center events takes place in London, Sentient will be exhibiting scorebuddy and officially launching the newest add-on module, Agent Insight. Designed to give agents more immediate feedback on their performance and progress, initial client feedback is that this will increase average quality and …

10
Sep

New Release of Analytics for Scorebuddy

Analytics 1.5 went live on the 14th August with a host of new reports and featurettes. The reorganised navigation makes it easier to select reports and backtrack. Based on user feedback 10 new reports have been created to help analysts track the overall quality and focus on the root cause of issues. Analytics now provides …